Privacy Policy

At Excelsia Health, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal, medical, and professional information across all our services, including Homecare Services (Homecare Nigeria), Medical and Birth Tourism (Excelsia Health Travels), and any future services we may provide, such as training, education, consultancy, media, and marketing. It also explains your rights in relation to your data and how you can exercise those rights.

We are committed to complying with applicable data protection laws, including HIPAA (Health Insurance Portability and Accountability Act), GDPR (General Data Protection Regulation), and NDPR (Nigerian Data Protection Regulation). By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of personal, medical, and professional information to provide our services effectively. The information we collect includes:

Personal Information: Full name, contact details (email address, phone number, physical address), date of birth, nationality and passport details, occupation, payment information (bank details, credit card information, etc.), and emergency contact information.
Medical Information: Medical history and conditions, medical reports, test results, prescriptions, doctor’s notes and recommendations, treatment plans and surgeries, and health insurance details.
Travel Information: Travel itinerary (flight bookings, accommodation details), visa and passport details, and companion/escort details (if applicable).
Professional Information: Employment details (job title, company name, work address), professional qualifications and certifications, training and education history, and feedback and evaluations from training or consultancy sessions.
Marketing and Media Information: Social media handles and public profiles, content preferences and engagement data, and feedback and survey responses.

2. How We Use Your Information

We use your information to facilitate and provide our services across all Excelsia Health offerings. Specifically, we use the information for the following purposes:

For Homecare Services: To provide personalized homecare services, coordinate with healthcare providers, and process payments.
For Medical and Birth Tourism: To book appointments, organize travel and accommodation, coordinate with third-party healthcare providers, and provide follow-up care.
For Training, Education, and Consultancy Services: To register participants, provide personalized training materials, and evaluate and improve the quality of our services.
For Media and Marketing Services: To create and deliver personalized marketing campaigns, analyze engagement data, and manage client relationships.
General Purposes: To communicate with you, process payments, improve our services, and comply with legal obligations.

3. How We Share Your Information

We only share your personal, medical, and professional information when necessary to provide our services, and we do so in a secure manner. We may share your information with:

Medical Providers: Hospitals, clinics, and doctors involved in your medical treatment or homecare.
Travel Service Providers: Airlines, hotels, and ground transportation services to arrange your travel and accommodation.
Training and Consultancy Partners: Trainers, consultants, and educational institutions involved in delivering training or consultancy services.
Media and Marketing Partners: Advertising platforms and social media networks for campaign delivery.
Payment Processors: Payment gateways, banks, and financial institutions involved in processing your payments securely.
Insurance Companies: Health insurance providers to verify coverage and process claims related to your treatment or homecare.
Legal Authorities: If required by law or to comply with legal processes, we may share your information with regulatory authorities or government bodies.

4. Data Security

We take data security seriously and employ multiple layers of protection to safeguard your personal, medical, and professional information. Our security measures include:

Data Encryption: All sensitive data, including medical and payment information, is encrypted both in transit and at rest using SSL/TLS encryption.
Access Controls: Only authorized personnel have access to your data, and they are bound by confidentiality agreements.
Secure Storage: We store your data on secure servers that comply with international security standards.
Regular Audits: We conduct regular security audits and assessments to ensure that your data remains secure.

5. Data Retention

We retain your personal, medical, and professional information for as long as it is necessary to fulfill the purposes for which it was collected. This includes:

For Homecare Services: Retaining records for the duration of your care and any follow-up services.
For Medical and Birth Tourism: Retaining medical records for the duration of your treatment or delivery and any post-treatment follow-up.
For Training and Consultancy Services: Retaining records of training participation, certifications, and consultancy reports for future reference.
For Legal Purposes: Retaining certain information to comply with legal obligations, such as tax or accounting records, for a period required by applicable laws.

Once the data is no longer needed, we securely delete or anonymize it.

6. Your Data Rights

As a client, you have several rights under GDPR, NDPR, and other applicable regulations. These rights include:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data.
Right to Erasure: You have the right to request the deletion of your personal data, subject to legal and contractual restrictions.
Right to Data Portability: You can request a copy of your data in a machine-readable format for transfer to another service provider.
Right to Object: You can object to the processing of your data under certain conditions.
Right to Withdraw Consent: You can withdraw your consent to data processing at any time, although this may affect our ability to provide services.

To exercise these rights, please contact us at privacy@excelsiahealth.net.

7. International Data Transfers

Given the nature of our services, your personal, medical, and professional data may be transferred to providers or partners in different countries. We ensure that international data transfers are made in compliance with GDPR, NDPR, and HIPAA, and that adequate data protection measures are in place, such as Standard Contractual Clauses (SCCs) or your explicit consent.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience. Cookies help us:

Understand how visitors use our site.
Personalize your experience by remembering your preferences.
Improve our services by analyzing web traffic.

You can control the use of cookies by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on our website, and we encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

📧 Email: privacy@excelsiahealth.net

🌐 Website: www.excelsiahealth.net

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Your trust is important to us, and we are committed to safeguarding your personal, medical, and professional information.