FAQs

We offer a free 30-minute consultation where we assess your needs or the needs of your loved one and recommend the most suitable care services. Our care coordinators will discuss your requirements in detail and help create a personalised care plan.

Yes, all of our care services are fully customisable. We work closely with you and your family to design a care plan that fits your specific needs, preferences, and health conditions. Whether you need short-term or long-term care, we tailor the service to meet your requirements.

Domiciliary Care (Home Care) involves our care assistants visiting your home on a scheduled basis to assist with tasks such as personal care, household chores, and medication management. The duration and frequency of visits depend on your needs.

Live-In Care provides 24-hour care, where a trained carer resides in your home to offer continuous support and assistance. This service is ideal for individuals who require around-the-clock care.

To arrange care services:

• Book a free consultation on our website or call us at +234(0)9059735426 or +234(0)901 841 0770.
• We will assess your needs during a consultation and develop a personalised care plan.
• Our team will work with you to schedule care services at a time and frequency that suits you.

Yes, all of our carers are highly trained, certified, and undergo regular professional development to ensure they deliver the best possible care. They receive training in areas such as:

• First aid and emergency care
• Medication management
• Personal care and hygiene
• Condition-specific care (e.g., dementia, diabetes, Parkinson’s)
• Safeguarding and infection control

At Homecare Nigeria, safety is our top priority. We ensure:

• All carers undergo background checks and are vetted before employment.
• We follow strict infection control and hygiene protocols.
• Our carers receive ongoing training in emergency response and risk management.
• We conduct regular health and safety assessments to ensure that care environments are safe for both clients and carers.

Yes, we offer clients the option to choose their preferred carer based on compatibility, personality, and specific care needs. We believe that building a strong, trusting relationship between the client and the carer is essential for effective care.

We offer flexible care plans that can be adjusted at any time to reflect your evolving needs. Whether you require additional services, fewer hours, or a different type of care, we will update your care plan accordingly.

Our pricing depends on the type and level of care required. Please visit our pricing page for more details. For a personalised quote, contact us to discuss your specific needs.

Yes, we provide respite care services to give family caregivers a much-needed break. Our respite care can be arranged for a few hours, days, or even longer, depending on your needs. This service ensures that your loved one continues to receive professional care while you take time for yourself.

Yes, our services are available 24 hours a day, 7 days a week, including weekends and public holidays. We offer both night care and 24/7 live-in care options for those requiring continuous support.

Our partnership with Emergency Care and Rapid Response Service providers ensures we can handle urgent situations. Our team of trained professionals is on call 24/7 to provide immediate assistance and ensure that any emergency is managed swiftly and effectively.

Yes, we provide specialised care services for children with additional needs such as autism, physical disabilities, or complex medical conditions. Our carers are experienced in working with children and are trained to offer compassionate and attentive care in a home environment.

Yes, our carers are trained to provide medication management, including administering medications, reminding clients to take their medication, and ensuring that medications are taken correctly and on schedule.

We offer condition-led care for individuals with chronic conditions like diabetes, Parkinson’s, dementia, and more. This includes:

• Symptom management
• Medication administration
• Regular monitoring and reporting
• Emotional support
• Assistance with daily tasks to ensure comfort and safety

We have a robust Quality Assurance programme in place, including:

• Regular client feedback and care plan reviews
• Ongoing training and supervision of our carers
• Internal audits and spot checks to ensure high standards
• Compliance with national and international care regulations

We offer flexible payment options, including weekly, monthly, or quarterly billing. Payments can be made via bank transfer, credit/debit card, or online payment gateways. We also work with insurance companies for covered services.

Yes, you can adjust or cancel your care plan with 7 days' notice for most services. We offer flexible scheduling, so you can modify your care plan to suit your needs.

You can reach us via:

• Phone: +234(0)905 973 5426 or +234(0)901 841 0770
• Email: homecare@excelsiahealth.net
• Website: Use the contact form or book a free consultation directly from our website.

We look forward to providing you with the best care possible!