Terms and Conditions

Introduction

Welcome to Excelsia Health. By accessing or using our services, you agree to be bound by the following terms and conditions ("terms"). These terms govern your use of our website, services, and any transactions made with us. If you do not agree with these terms, you must refrain from using our services.

Excelsia Health offers medical tourism and birth tourism facilitation services for clients seeking medical treatment or maternity care abroad. We act as a coordinator between clients and international healthcare providers, including hospitals, clinics, and specialists, ensuring a seamless healthcare experience.

Services Offered

Excelsia Health provides a comprehensive range of services, including but not limited to:

Medical consultation and advisory services for treatments and birth tourism.
Coordination with international hospitals, clinics, maternity centres, and specialists.
Visa assistance for medical and birth tourism travel.
Travel arrangements, including flight bookings and accommodation for medical and birth tourism clients.
Transportation services to and from hospitals, maternity centres, and airports.
Post-treatment and post-delivery follow-up care and coordination.
Insurance support and claims assistance.

Our services are strictly facilitation services. Excelsia Health is not a healthcare provider and does not directly provide medical treatment, maternity care, or medical advice. All medical and maternity decisions are made between you and the healthcare providers in the destination country.

Client Responsibilities

As a client of Excelsia Health, you agree to the following responsibilities:

Accurate Information: You must provide complete, accurate, and up-to-date medical records, maternity history, and other relevant details for your treatment or birth tourism journey.
Medical/Maternity Decisions: All medical and maternity-related decisions are made by licensed healthcare providers in the destination country. Excelsia Health will not be liable for any medical advice, treatments, or delivery outcomes.
Compliance with Local Laws: You agree to comply with the laws and regulations of the destination country, including visa requirements, local healthcare protocols, and customs.
Payments: You are responsible for paying all agreed fees, including medical/maternity fees, travel costs, and service fees, in a timely manner.

Payment Policy

Excelsia Health requires full or partial payment for services rendered, depending on the nature of the service, as follows:

Deposit: A non-refundable deposit may be required to confirm your booking with a medical or maternity provider or to initiate visa assistance.
Full Payment: The full cost of medical treatments, maternity services, travel, and accommodation must be paid in advance, based on the payment schedule provided by Excelsia Health.
Currency: Payments can be made in Nigerian Naira (NGN) or other accepted international currencies. Payment methods include bank transfers, credit/debit cards, and supported online payment gateways.
Refunds: Refunds will only be considered under exceptional circumstances, such as if the medical or maternity provider cancels a procedure before it commences. All refund requests must be made in writing and are subject to approval.

Cancellation and Refund Policy

Cancellation by the Client:

Cancellations made more than 14 days before the scheduled travel or treatment may be eligible for a partial refund, excluding non-refundable deposits and administrative fees.
Cancellations made less than 14 days before the scheduled treatment or travel will not be eligible for a refund.

Cancellation by Excelsia Health:

Excelsia Health reserves the right to cancel or reschedule bookings due to unforeseen circumstances such as travel restrictions, medical or maternity provider issues, or force majeure events. In such cases, we will work to reschedule the services or offer an appropriate refund.

Travel and Visa Assistance

Excelsia Health will assist with the visa application process and travel arrangements but cannot guarantee visa approvals or travel arrangements. Clients are responsible for ensuring they have the correct visas and travel documents.

Visa Application: We provide visa invitation letters and required documentation for medical and birth tourism travel. However, the final decision rests with the embassy or consulate.
Travel Arrangements: We assist in arranging flights, accommodation, and ground transportation based on your preferences. However, clients are responsible for ensuring all travel details are accurate and comply with the laws of the destination country.

Privacy and Data Protection

Excelsia Health is committed to protecting your privacy. Our privacy policy explains how we collect, use, and protect your personal and medical/maternity information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Medical/Maternity Records: We may share your medical and maternity records with healthcare providers abroad to facilitate treatment or childbirth. Your consent is required for any such disclosures.
Data Protection Compliance: We comply with relevant data protection laws, including HIPAA, GDPR, and NDPR, ensuring that your personal, medical, and maternity data is secure.

Limitation of Liability

Excelsia Health provides facilitation services but is not liable for any medical, maternity, or birth outcomes arising from treatments or deliveries.

Medical/Maternity Liability: All medical procedures, treatments, deliveries, and outcomes are the sole responsibility of the healthcare providers in the destination country. Excelsia Health is not liable for any medical malpractice, delivery complications, or misdiagnosis.
Travel and Accommodation: We will not be liable for any travel delays, cancellations, or accommodation issues, including those caused by third-party providers such as airlines or hotels.
Force Majeure: We will not be liable for any failure to perform our obligations due to events outside our control, including but not limited to natural disasters, political unrest, or pandemics.

Complaints and Dispute Resolution

If you are dissatisfied with our services or the treatment provided by a medical facility or maternity centre, you should notify us in writing as soon as possible. We will make every effort to resolve the issue amicably.

Complaints Process: Complaints must be submitted within 30 days of completing your treatment or travel. We will investigate and respond within a reasonable timeframe.
Dispute Resolution: Any disputes arising from these Terms will be subject to mediation. If mediation fails, the dispute will be resolved through arbitration in accordance with Nigerian laws.

Intellectual Property

All content on our website, including text, images, logos, and other materials, is the intellectual property of Excelsia Health. You may not use, reproduce, or distribute this content without our prior written consent.

Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on our website, and the updated version will take effect immediately upon posting. We encourage clients to review these terms periodically.

Governing Law

These terms and conditions are governed by the laws of Nigeria. Any disputes arising under or in connection with these terms will be subject to the jurisdiction of the Nigerian courts.

Contact Information

If you have any questions regarding these terms and conditions or need assistance, please contact us via email at travel@excelsiahealth.net.

By using our services, you agree to these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using our services.